Terms & Conditions
Venue includes but is not limited to holiday rentals, hotels, restaurants, bars, clubs and any other venue that may be part of a Hen Party Experience provided by This is CLUCK.
This is CLUCK is a service which allows venues and service providers to promote and offer services to groups of people, as part of a Hen Party Experience.
Venues and service providers are required to accurately present their offerings and although every effort is made to ensure accuracy, This is CLUCK does not endorse the veracity of any listing. Any images used are intended to be representative but not relied upon and may differ from the actual venue and/or service.
Any booking and agreement is directly between the venue and service providers and the Hen Party Guest(s), and This is CLUCK have no control over or liability for the behaviour and/or conduct of the service provider, venue and/or the Hen Party Guest(s). Any issues or queries with the venue and/or service provider strictly on the day of the hen party experience are to be raised directly with the venue and/or service provider for the most efficient method of resolution.
As a Hen Party Guest(s), you enter into a transaction with and, you accept and understand any terms, conditions, rules and restrictions associated with the relevant venue and/or service provider and acknowledge that This is CLUCK are not responsible for performing the obligations pursuant to that transaction/agreement.
If on the day(s) of the Hen Party Experience any of the obligations cannot fulfilled for any reason beyond the reasonable control of any of the parties involved, including but not limited to war, industrial action, floods, fire or access, then the venue, service provider and This is CLUCK shall not be liable for such failure to fulfil the obligations.
This is CLUCK reserves the right, at its sole discretion, to modify or vary the site and/or services and/or these terms, including any fees, at any time and without prior notice. If it decides to, This is CLUCK will provide notice of such on the website or by other means.
Cancellation & Refunds
If, as part of a Group booking of any Hen Party Experience provided by This is CLUCK, you wish to cancel a booking for a venue and/or service with a service provider prior to the Hen Party Experience date, you may be entitled to a refund of the price you paid for the venue and/or services excluding the deposit payment, by the method you used for payment, if written cancellation notice has been received no less than 90 days prior to the date of Hen Party Experience.
If, as an individual booking any Hen Party Experience provided by This is CLUCK, you wish to cancel a booking at any time for a venue and/or service provider prior to the Hen Party Experience date, you may be entitled to a refund of the price you paid for the venue and/or services excluding the deposit payment, by the method you used for payment at the discretion of This is CLUCK. However, based on what you have booked you may still be required to cover any outstanding balance attached to your name if cost implications affect the group as a whole. If any outstanding amount is not received from the individual by the balance due date, the lead booker and/or group will be liable for any outstanding balances and must be paid for in advance of the Hen Party Experience date.
In all other circumstances, refunds will be at the discretion of This is CLUCK and made in consideration of losses incurred and anticipated.
If the venue and/or service provider cancels the booking and no suitable alternative booking date or option is provided all attendees will receive a full refund.